SHIPPING & RETURNS

SHIPPING                                                                                                       

In stock items ship within 2 - 4 business days.  If your order involves customization, or being made on demand, we will let you know when your order will be shipped.  If you have an urgent time request, please inform us before ordering and we will let you know if we can meet your deadline.  

All orders ship via Canada Post Express Parcel.  Or, by request, can be shipped via FedEx 2 day or overnight delivery.

CANADIAN ORDERS                                                                                           

Shipping to Canadian destinations is:  $15.00 CAD for orders up to $500.00,

Orders over $500.00, we will contact you regarding a shipping and insurance rate.

Rush Orders up to $500: Please select FedEx 2 day service.   Shipping fee: $85.00.

If you need it sooner than 2 days, please contact us for information.

OUTSIDE CANADA                                                                   

Please contact us for shipping rates to your location.

RETURN or EXCHANGE POLICY

It is important to us that you are completely satisfied with your purchase.  If you are not happy and would like to return your order for exchange or a refund, please contact us regarding your intention and reason for return/exchange within 5 business days of receiving your order. 

Please know there is a 15% restocking fee on all returned items, unless the item was shipped to you incorrectly.

The returned item must be shipped back to us in the original packaging and in new and unworn condition.  When return shipping your item, please ensure it is packaged well and you have sufficient insurance in the unforeseen case that the shipment is lost or damaged in transit.  We cannot be responsible for damaged or lost items shipped by you without sufficient insurance.  Please contact us and we can help you with your return shipment.    

Items that have been customized are considered custom orders, and unfortunately are final sale.  If you are unsure of whether or not a customization is right for you, please contact us and we can help you in your decision.  It is of the utmost importance to us that you are entirely thrilled with your purchase, and if there are any doubts, we would prefer not to sell you an item that cannot be returned.

If you have any other questions or concerns, please do not hesitate to contact us. We're always happy to help!